Taxpayer Advocate Cites Improvement In Backlog. Will It Last?

February 8, 2023  |  The Insider: White Collar Defense and Securities Enforcement

Last month, Taxpayer Advocate Erin M. Collins issued her 2022 Annual Report to Congress in which she focused attention on the "elephant in the room – the continuing customer service challenges taxpayers are experiencing and the negative impact of the filing season backlog." Of the top ten "Most Serious Problems Encountered by Taxpayers" identified by this year’s Report, processing delays ranked as the most serious problem impacting taxpayers for the second year in a row. Ms. Collins attributed this recurring problem to the IRS being "knee-deep in paper" due to "a lack of electronic scanning technology and a resulting reliance on manual data entry" with insufficient personnel.

Taxpayer Advocate Cites Improvement In Backlog. Will It Last?